The following are the rules and regulations for Instock Wholesale Gems store.
In our business, color is what is most important. We do our best to ensure our digital images display an accurate rendition of each item. However, due to factors beyond our control (such as individual monitor differences and calibration), actual colors may vary from what you see on your monitor.
With the growing world population, demand for precious stones is greater than ever. In order to meet that demand, while at the same time keep prices within reason, most gemstones today are subject to enhancement processes to improve their quality. These range from simple, standard heat enhancements (virtually all sapphires are subjected to this), to more complex processes. We disclose known gemstone enhancements to the best of our ability. We control the rough coming from our mines in Sri Lanka and most all cutting. The enhancement type of each gem will be noted on our invoice. If you have any questions about gemstone enhancements contact us.
Goods are normally shipped 2nd Day UPS and insured, unless you specify otherwise. Other shipping options include:
All prices quoted are in US Dollar for deliveries within the USA. While we do our best to ensure our database prices are accurate, we cannot take responsibility for errors or price changes.
We provide short term memos to established jewelers in the trade. If you see a piece which you would like to look at, contact us. Provided you can provide us with trade references we will be happy to send you stones on a short term memo. Keep in mind that many of our gemstones are one-of-a-kind items. Should the piece you desire be out of stock, we will contact you with possible replacements.
If you already have an established account with us please contact us for details. To establish an account, you will need to be listed in the Jewelers’ Board of Trade (JBT) or supply us with trade references. If you cannot meet these conditions, we require advance payment.
We require advanced payment for items sent out on memo. All to often we get stuck with expensive shipping and insurance bills that are not covered by jewelers. We’ve been kind enough to loan you our inventory please be kind enough to cover the postage.
Memo goods must be returned within 10 days in mint condition. Exceptions to this rule concern accessories, gemstones cut to specification, stones acquired according to fill a customer’s order. All returns must be sent to the address at the bottom of this page. Return postage and insurance will be paid by the customer. Note: The US Postal Service can provide insurance only up to $25,000. For parcels valued higher, the customer must take out additional third-party insurance.
At Instock Sapphire & Gems we offer a very simple 10 Days exchange policy on loose gemstones purchased from us. We do not offer cash or credit card refunds but will gladly allow you to trade for a different stone or receive a credit on your account.
The 10-Day period starts from the day that you receive your product, as shown by our courier records.
We require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible to return the gemstone. However, you may still be eligible for a Partial Replacement / Account Credit. Please contact us with your exact scenario, so that we may assist you.
All transactions are subjected to the state of Oregon and US law. The USA is the place of jurisdiction for both parties.
If you have any questions regarding any of our terms, please contact us from our contact page.